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Complaints procedure


Complaints procedure

Effective Dispute Solutions Limited aims to provide a high-quality mediation, dispute resolution service and experience, using efficient administration and mediators / dispute resolvers with several years of experience, and only those who are qualified and insured.

Although we undertake our services professionally and client satisfaction is imperative to us, we appreciate that complaints can arise.

In the event of a complaint against one of our mediators / dispute resolvers or Effective Dispute Solutions Limited the below procedure should be adopted to deal with any complaint, quickly, efficiently and confidentially.

Initially any complaint should be raised directly in writing with the person who dealt with your case, whereby the matter can hopefully be resolved quickly and informally.

At this stage, the person complained about will inform Effective Dispute Solutions Limited that a complaint has been made regardless of whether it has been resolved or not.

If the individual complained about is not able to resolve the complaint then it should be referred to the Director (Harvinder Singh Bhurji) who will acknowledge the complaint within 14 days of receipt, and investigate the matter, providing the complainant with a formal response in writing within 28 days.

If the Director is the subject of the complaint, the Director will confirm receipt of the complaint within 14 days and will respond to the complainant with a formal response in writing within 28 days.

If you are not satisfied with the response to the complaint then you can contact the Civil Mediation Council’s complaint resolution service at http://www.civilmediation.org/governance/13/complaints-resolution-service