Mediator Harvinder Singh Bhurji

Mediator Harvinder Singh Bhurji

The lead Mediator and Director of Effective Dispute Solutions Limited is Harvinder Singh Bhurji. Since 2002 he has been actively involved in alternative dispute resolution, as a Mediator, Arbitrator, Conciliator, Mediation Trainer, Tutor and Assessor.

Mediator Harvinder Singh Bhurji Mediation Qualifications & Accreditations

Harvinder is a law graduate, a Qualified Dispute Resolver and an Accredited Commercial Mediator through CEDR, the Academy of Experts and the ADR Group, an Accredited Workplace and Community Mediator through UK Mediation, a Mediation Tutor and Accreditation Assessor for the Chartered Institute of Arbitrators Commercial Mediation training programme and is on their approved faulty list for whom he teaches and assesses for in the UK and overseas, as well as a qualified Manager through the Chartered Management Institute and holds a Certificate In Teaching in the Lifelong Learning Sector.

Mediator Harvinder Singh Bhurji Mediation Experience

  • Mediated over 500 civil &commercial, workplace & employment and family disputes across all sectors.
  • Several testimonials recommending Harvinder as a mediator.
  • 90% success rate.
  • Mediated disputes with a value of a few hundred pounds to millions of pounds.
  • Over a decades experience.
  • Experienced in face to face, time limited, court referred & telephone mediations.
  • Mediated disputes between two parties as well as multi parties.
  • Harvinder fluently speaks English as well as Punjabi, understands Hindi and Urdu and regularly mediates with clients who are unable to speak English and only these languages.
  • He has written and submitted mediation articles to various publications.
  • Assisting with the research into Court based mediation schemes commissioned by the then Department of Constitutional Affairs.
  • He and Effective Dispute Solutions Limited hold professional liability insurance, copies of which are available on request.

Mediator Harvinder Singh Bhurji Mediation Panel Memberships

Harvinder Singh Bhurji is a member of the following;

  • The Academy of Experts
  • ADR Group
  • ADR Services
  • Association of Midlands Mediators
  • British Marine Federation Dispute Resolution Scheme
  • CEDR’s 125 mediation scheme
  • CEDR Exchange
  • Chartered Institute of Arbitrators
  • Civil Mediation
  • Council Clerksroom
  • IDRS Immediation
  • Manchester Law Society
  • Mediators In East Anglia
  • National Mediator Database
  • National Mediation Helpline
  • Oxcheps Higher Education Mediation Services
  • Royal Institute of Chartered Surveyors
  • Neighbour Dispute Panel
  • Sandwell Consumer Support Network
  • Sandwell Council’s Housing Arbitration Panel
  • Specialist Mediators

 

David S Black

Mediator David S Black CAREER

Graduate of the University of St Andrews (BSc. (Hons) – Chemistry).

Trained as chartered accountant with KPMG Thomson McLintock in Glasgow. Subsequently worked for several firms in the UK and overseas.

Joined McLarens Toplis, a large firm of loss adjusters, in 1988 as an insurance claims accountant based in Birmingham.

Promoted to associate director in 1993 and left in 1997.

Now specialises in the provision of mediation, litigation support and claims consultancy services as a partner with HW Forensic.

Member of the Institute of Chartered Accountants of Scotland (CA) – 1978, Chartered Insurance Practitioner (ACII) – Qualified as associate in 1990, Associate of the Chartered Institute of Loss Adjusters (ACILA) – 1992, Fellow of the Chartered Institute of Loss Adjusters (FCILA) – 1997, FUEDI European Loss Adjusting Expert (ELAE) – 1999, Fellow of the Chartered Insurance Institute (FCII) – 2000, Associate of the Chartered Institute of Arbitrators (ACIArb) – 2002, Accredited by ADR Chambers (UK) as a Mediator – 2006.

EXPERIENCE

Mediator David S Black, mediations have included disputes on business disposal warranties, construction, insurance claims handling, actions involving liquidations, boundaries, telecoms and professional negligence effects. Experience includes time limited mediations. Has been involved in commercial and neighbourhood mediations and helped achieve resolution of disputes.

An experienced Expert Witness acting for claimants, defendants and as a single joint expert, appearing in Court in a variety of circumstances and has contributed to the successful resolution of disputes and claims by negotiation including those relating to estates.

Mediator David S Black, panel member of Association of Midland Mediators (AMM) & Effective Dispute Solutions Limited (EDSL). Member of the Expert Witness Institute (MEWI). Member of BIBA West Midlands Liability and Consequential Loss Society and of BILA. Panel member of ICAEW Presidential Appointments Scheme for expert determination of business disputes. Past President of a local insurance institute. URC Synod officer and charity trustee. Contributor of articles in legal, insurance and accountancy magazines and newsletters. Seminar presenter on a variety of valuation, claims and dispute related and insurance industry topics.

Sarah Langeveld

Mediator Sarah Langeveld. Mediation Leicester,  twenty years experience in Sales and Finance in a global retail bank, supporting external customers, staff members and internal clients of the Finance function. Recognised as delivering outstanding customer service and utilising a wide range of skills to add extra value to Finance roles.

Expertise includes communicating finance & financial issues to non-finance managers, through the use of transparent business modelling and the development of intra-company relationships.  Also, ensuring Finance is a well-respected, key player in the Business at all times.

ACHIEVEMENTS

Financial Management

  • Delivered £1.25m cost saving, through identifying and championing a revised Debit Card strategy;
  • Audited the marketing spend process on behalf of Group Services, identifying areas for improvement and implementing a plan which resulted in the prevention of up to £5m unauthorised spend;
  • Produced robust models for complex financial issues, including pricing decisions, resulting in a deeper understanding of the Business\’ dynamics and the ability to deliver sound pricing decisions.  This contributed to the closure of a £500m+ income gap left by the low base rate environment.

Stakeholder Management

  • Recognised as being instrumental in building broken relationships within the Bank, bringing about cost synergies of up to £1m and improved communication;
  • Played a key role in shaping the Personal Retail Banking strategy through close stakeholder management, delivering robust modelling and enabling the bank to successfully re-launch its Current Account range, thereby filling a £300m p.a. income gap, projected for future years;
  • Renegotiated an £80m transfer pricing arrangement between two clusters in the Company. Liaised with the Group Chief Financial Officer and other Finance Directors, facilitating the successful negotiations, including attending all meetings.

Planning

  • Re-engineered the Short and Medium Term Planning process, introducing new methods of collation and calculation of the £2bn income target. Maintaining close collaboration with the Business at every stage resulted in them buying in to the stretch target, which was achieved;
  • Building a number of robust financial models for understanding project impacts, providing challenge where appropriate and ensuring Value Based Management principles applied. This ensured that the £5m Strategic Investment budget provided maximum contribution to the Retail Bank\’s target of increasing income by 10% p.a.

Quality Improvement

  • Re-designed the financial reporting throughout the Marketing and Product functions, enabling them to understand and act on their financial results more quickly;
  • Delivering clear and concise training to non-finance managers and staff in finance fundamentals, to enable them to have a clearer understanding of their business and responsibilities;
  • Winner of 2 national awards for driving performance within the Finance function.

Team Working

  • Utilisation of non-technical skills to enhance team performance, resulting in recognition as a high performing team with 4 associated awards;
  • Championing the drive for a Company-wide mentoring scheme for people studying for accountancy exams.  Coach-mentoring up to 5 studiers based in the Midlands, with all of them completing their exams successfully.

Mediator Sarah Langeveld CAREER HISTORY

3600 Business Solutions Ltd (Business Consultancy) Managing (Sole) Director 2009 – date

Barclays Bank plc (Retail Banking Senior Finance Business Partner, Retail Products (Cards & Savings 2007 – 2009

Senior Finance Business Partner, Retail Products (Strategy) 2004 – 2007

Business Performance Analyst, Retail Banking 2004 – 2004

Finance Business Partner, Retail Products (\”Openplan\”) 2002 – 2004

Finance Analyst, Marketing 2000 – 2002

Branch Network roles, including Branch Manager and Mortgage Manager 1990 – 2000

Mediator Sarah Langeveld QUALIFICATIONS AND CPD

  • Association of Chartered Certified Accountants
  • Neuro Linguistic Programming (NLP) Practitioner
  • ADR Group Accredited Mediator
  • Chartered Institute of Personnel and Development,
  • Certificate in Coaching & Mentoring (due to complete June 2010)
  • Microsoft Excel, PowerPoint & Word; SAP R3 & SAP BW – highly competent user
  • Mediation panel member of Effective Dispute Solutions Limited

Jeffrey C Rosenthal

Business Background

During the past 15 years I have been extensively involved in dispute resolution work, acting as an arbitrator and expert witness, and since 2000 as a mediator. This work has been as much of a legal nature as accountancy, and I have increased my working knowledge of contract law and consumer law, as well as maintaining my professional knowledge in accountancy and related financial matters.

My background as the principal of my own accountancy practice and understanding of business and consumer problems, sprinkled with a good measure of common sense, has been of considerable value in dealing with a wide range of problems.

My earlier work as a practising accountant and consultant covered a wide range of business activities and trade association work, as well as all of the usual functions associated with accounting practices in the Small to Medium sized Enterprise field (SME’s). I held an Insolvency Licence until the end of 1998, and was a Registered Auditor until the end of 1999.

My consultancy activities included the independent valuation of businesses; advising on business mergers and break‑up; preparing prospectuses and negotiating the sale of businesses; advising vendors on the sales of minority interests; advising the purchasers in a management buy‑out; a substantial individual voluntary arrangement; negotiating finance facilities for numerous clients; assisting clients in resolving a wide range of disputes.

My dispute resolution experience covers the following areas:

  • Partnership dissolution disputes
  • Directors disputes and minority shareholders claims
  • Shareholding and business valuations
  • Professional negligence claims
  • Professional fee disputes
  • Investment advice complaints
  • Consumer complaints regarding holidays, mortgages, finance and leasing, and home improvements
  • Losses arising from personal injuries
  • Neighbour disputes relating to high hedges and boundaries

8 of my last 10 mediations resulted in settlement.

Mediation Experience from May 2008

CPD Status

CPD kept up to date. Registered as a practicing mediator with the Association of Midlands Mediators, The Chartered Institute of Arbitrators, Talk Mediation, Effective Dispute Solutions, and Specialist Mediators.

Mediator in the following disputes

February 2010 – The husband and wife Claimants were marginally minority shareholders in a Water Conditioning Company. They were dismissed from employment in 2006 and ultimately petitioned the Court for the Defendants to buy their shareholding and repay £21,000 of dividends that had been wrongfully withheld from them. High Court proceedings had been commenced and pleaded under a CFA; a five-day Hearing was due at the end of February 2010.

The major problems were that both parties had incurred substantial costs to date; an independent Accountants Report on the value of the company had only been received two days before the Mediation; neither party was aware of the insurance premium for “After the Event” cover under the CFA. This was ascertained during the mediation as £55,000, and then reduced to £40,000.

Negotiations were difficult. The Defendants accepted liability to pay for the shares and repay the dividends, but considered the costs and insurance premium to be grossly excessive. The Claimants’ Solicitors accepted responsibility for delays, and waived their CFA uplift entitlement to secure a settlement.

Provisional agreement was reached for payment of £170,000 by the Defendants. This comprised £90,000 for the shares and dividend issues and £80,000 towards the Claimants’ costs. However, only £50,000 could be paid immediately, and £120,000 by instalments over five years. This was subject to completion of an Affidavit of Means by the Defendants within the following week.

December 2009 – The Claimant had provided IT support services for the Defendant firm of Accountants. The system ran into problems, which the Claimant asserted were due to the incorrect installation of software. The Defendant counterclaimed for reinstallation costs and loss of staff chargeable time. The claim was for £11,000, and the counterclaim £14,000. Settlement was agreed with a payment of £5,000 from the Defendant to the Claimant, with both parties to pay their own costs.

September 2009 – The Claimant had sold her Dental Practice to a larger organisation. The sales contract included an unquantified payment of 10 per cent of a newly negotiated specialist NHS contract. The Claimant considered that the payment should be £35,000, based on the expected level of activity, whereas the Respondent assessed the payment at £8,000, based on the actual activity in the first year. New information was produced during the Mediation that showed the anticipated level to be between £125k and £175k. Settlement was agreed based on a median figure of £15,000, with both parties to pay their own costs.

September 2009 – The Claimant was suing for £9,100, plus costs and interest of £1,500, for goods supplied to a former customer who was no longer in business due to the destruction of his premises by fire. The Defendant maintained that the Claimant had refused to accept returned goods to the value of approximately £2,500, and had also refused discounts and similar credits in excess of £1,000. The parties agreed a last minute settlement of £5,500, with both parties to pay their own costs.

July 2009 – The father and son shareholders of this family owned opticians business were at loggerheads over the ongoing management and financing of the business. The mediation was intended to enable them to resolve these differences by one of them buying out the other’s interest, including one-third of the shares left by a deceased family shareholder.

Problems highlighted related to incorrect and out of date accounts; no reliable current financial information; entitlement to proceeds of a six-figure life assurance policy; family relationship issues, excess salaries by both father and son! No agreement was reached, but the parties were left to consider how best to resolve these issues.

April 2009 – Dispute over unpaid consultancy fees passed on to a third party customer by the Defendant’s former trading company. It was not possible to meet in person due to illness of a Director, and the mediation was conducted by telephone and email. The Defendant agreed to pay the claim, but required deferred payment terms that were negotiated.

April 2009 – This was a three party multi track dispute concerning the purchase of a sophisticated photocopier and reprographic devices under a Finance Agreement. The Purchaser considered that he had been overcharged by the supplier, and that the Finance Company was complicit in this. The claims and counterclaims exceeded £32,000, and costs were into five figures. The five-hour mediation nearly resulted in settlement on the day, and the closing concessions were made by email over the following two days. Settlement was for £8,500 payable to the Finance Company by the Purchaser and supplier between them, with all parties paying their own costs and the claims and counterclaims being dropped.

January 2009 – This dispute related to 16 balances on various construction service contracts. As the Claimant had not reviewed the Defence to the Claim, the parties were unable to enter into settlement negotiations as the time available was absorbed by detailed reviews of the outstanding balances claimed. A number of documents were exchanged to assist this process. Both parties preferred to adjourn the mediation to allow time for further reviews of the supporting documents rather than reach a compromise settlement. As this process did not lead to an agreed settlement, the mediation was resumed at a later date, but no agreement was reached.

September 2008 – The Claimant had obtained a substantial refund of V.A.T. for the Defendant’s Rest Home business, for an agreed fee of 20% of the net recovery. However, additional fees were charged by the Local Authority, which the Defendant had not expected. The Claimant’s contract documents had not made it completely clear who should bear these additional fees of approximately £13,000. There was considerable antipathy by the Defendant’s husband towards the Claimant, who he accused of deliberately misleading him in the pre-contract negotiations. He needed to be persuaded that all of the relevant information had been made available to him had he taken note of it. Settlement was reached for a reduced payment by the Defendant.

June 2008 – The Claimant had provided professional accountancy services for the two Respondent companies, but had failed to obtain a letter of instruction or to clarify its charging rates. As all of the work was of an ad hoc nature, this led to disputes regarding both the time and rate charged. The Claim was for £3,800, plus costs and interest, and settlement was reached for £1,410 (£1200 + V.A.T.), with both parties paying their own costs.

May 2008 – The Claimant was seeking payment from the Defendant for goods supplied to a client of the Defendant under a Trade Finance Agreement. The Defendant contended that it was not liable because there were no Supplier Undertakings for the produce not paid for, and that the Claimant had failed to comply with various conditions. The Claimant had issued Court proceedings.

The Claimant maintained that there was a verbal agreement from a member of the Defendant’s staff for a “rolling undertaking.” The Defendant and the employee denied this, and there was no evidence. The recipient of the goods had gone into administrative receivership. The Claimant eventually accepted that he could not substantiate his case. Both parties agreed to meet their own costs of the proceedings to date.

Paul Slater

Paul is a Fellow of the Institute of Chartered Accountants, a member of the Institute of Chartered Arbitrators and a Qualified Mediator and has run his own accountancy practice since 1973 and demonstrated expertise in a diverse range of business sectors. Always maintaining high standards of professional integrity.He holds extensive mediation skills and has produced positive results in his career as an accountant in public practice and in his training, examinations and assisted work.

Paul has excellent interpersonal, communication and influencing skills, both written and verbal. And he is used to talking to people on a daily basis, taking pleasure in the ability to quickly build effective client relationships. It requires an empathic client interviewing technique, and Paul possesses proven diplomacy, negotiation and presentation skills. He has gained the skills to deal with difficult situations/people and to resolve the conflict.

During the course of Paul’s professional career, he has developed disciplined administrative, management and organisational skills, managing individual files and large caseloads. Paul has also developed excellent writing, drafting and research and negotiation skills.

Paul possesses a good eye for detail, together with the capacity to quickly assimilate facts and come to grips with intricate problems. He is creative, innovative and proactive, with the energy, flexibility, optimism, impartial assessment and tenacity of approach required for successful mediation. Results orientated, Paul thrives on challenge and has the ability to turn problems into positives, performing well under pressure and in time critical situations.

Qualifications

Paul qualified as a Chartered Accountant in 1970, and has been a Fellow of the Institute of Chartered Accountants (F.C.A.), since 1979. Paul has worked for small, medium and large practices, including being employed and trained by Ernst & Young in London. As a result, he has a wide range of experience of all aspects of accountancy work for small, medium and large companies. During the course of Paul’s career, he has conducted mediation on a range of partnership break-ups, successfully retaining both partners as clients.