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Alex Kershaw-Moore, Senior Solicitor – Mendip District Council, Somerset

Neither my client nor myself had been through a mediation process before and we would like to thank you for your assistance in helping us to reach a settlement. My client found you to be very fair and willing to take time to hear all our issues – sometimes in great deal. I believe that this helped diffuse any tensions that existed at the outset and assisted both parties in breaking free from entrenched positions to try and find a workable solution.