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Andy Winter, Chief Executive, YMCA, Coventry & Warwickshire

Lack of trust, suspicion, strong personalities and miscommunication …alongside several underlying issues, which you quickly identified and very diplomatically handled…led to the two employees not being able to work alongside each other…It was reported back to me that you used a great deal of tact, diplomacy and empathy, as one of the employees was extremely emotional, taking the time to listen to both employees at length.  The solution which you helped the employees arrive at, allows for them once again to work alongside each other.