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John Woolley, Chief Executive Officer, Head of People, Culture & Governance, British Association for Counselling & Psychotherapy, Leicester

…we had two employees who had a number of issues with one another, stemming from a number of new changes which had been implemented, one being a senior member of the organisation…Lack of trust, suspicion and alleged ineffective communication were all key drivers which were fueling the dispute, alongside some underlying issues…overall, they found the process useful and constructive and you managed to resolve this year long dispute. I would of course happily recommend you to other organisations.