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Mike Faulkner FCII CIP, Managing Director & Accredited Mediator, – MyForte Solutions Limited, Warwickshire

… complicated finance dispute over a credit agreement … against a well-known large defendant finance company… going on for years; the correspondence was substantial … claimant was uncompromising and not the easiest of personalities to manage… during the six hour mediation you diplomatically persuaded him to reflect on his own behaviour…with the defendant finance company and their solicitors…You were able to help him manage his expectations and eventually … both parties reached a settlement they all found acceptable.