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Tim Bennett, Solicitor, Partner, CEDR Accredited Commercial Mediator, Head of Department – Dispute Resolution, – Bray & Bray Solicitors, Leicester

…complicated commercial landlord tenant dispute. I do not know how the claimant was encouraged to make an apology but assume that it was a consequence of your intervention. After this the parties started to negotiate constructively…This amounted to a remarkable result achieving a settlement within about 7 hours, dispute that lasted for over 3 years…the second mediation concerned building work ….  was all the more impressive as it was a telephone mediation … just as effective as a face to face mediation but at a significant reduction in costs.