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William Parkinson, Vice Chair, YMCA, Coventry & Warwickshire

I contacted you on the 10th May 2017 and within a few days you had the mediation set up, to include liaising with me over the weekend to ensure all was in place…The Trustees and I wish to place on record our thanks for helping to put this sensitive dispute ‘to bed’ in less than one day, especially as it had been going on for a considerable period of time…allegations of bullying and negligence as a result of a manager whistleblowing. This then led to the manger making a formal complaint against a senior member of our organisation…not only were you the first to respond to our enquiry unlike some of your competitors, some who did not even respond, but as pre-mentioned you promptly set up the mediation and more importantly got the parties to settle.