IT Disputes Case Study 

IT disputes are very complicated and become very expensive. IT Limited wrote a specific software package for a client, at the time of writing and implementing it they advised the client to upgrade their hardware as there could be problems integrating the software with some of their hardware as it was a few years old, giving them the option to purchase the hardware through them, or someone else if they could source it cheaper, to minimise costs the client refused.

The inevitable happened the software only worked on certain procedures and actions, in other cases it worked ad hoc or not at all. The client put this down to a training issue, IT Limited advised that under their contract they had supplied all the necessary training, however as a gesture of goodwill they would supply 1 days worth of training to iron out any difficulties, they advised at the time this was indeed a hardware issue and not a training or software problem.

Months passed and IT Limited heard nothing, they had not supplied the one days training as the client never got back to them. A solicitors letter was received to which IT limited responded, advising that this is a hardware issue, to rectify any process / procedural conflicts new hardware would have to be sourced either through them or another supplier, then the software would have to be reinstalled, for which there would be additional costs.