Commercial
Mediation Training
Become A Mediator
Become an accredited commercial mediator. Gain the necessary key skills to effectively mediate any type of civil, commercial, business, company & financial dispute. Make this your career, or add it onto an existing one. And, or be better positioned to represent your clients in mediation’s.
Why Should I train with you?
Our prestigious internationally renowned, accredited civil & commercial mediation skills training. Is one of the most recognised and sought-after mediation qualifications on the market.
Recognised worldwide, we are classed as one of the leading mediation training bodies in Europe. Now in our twentieth year of delivering mediation training. We are one of the oldest mediation training providers in the UK. Of which there are only a few.
Watch our commercial
mediation training video
Watch our commercial mediation training testimonials video
Read our commercial mediation training testimonials
who we have trained & who should attend
Building
- Architects, civil engineers, building, chartered, party wall, quantity surveyors.
Complaints
- Complaints managers, handlers, investigators, those responsible for resolving disputes, customer services agents.
Consultancy
- Service providers wanting to develop dispute resolution systems. Those wishing to become an “ADR entity” in the context of the EU ADR directive.
Education
- Academics, Law Lecturers, Teachers, Education professionals, Law students, graduates.
Finance
- Accountants, auditors, tax specialists, professional advisers.
Human Resources
- All human resources professionals, directors, business partners, managers, trainers, trade, union representatives & policy advisors.
Legal
- Solicitors, Barristers, Legal Executives, Paralegals, in-house legal advisers, Judges, arbitrators, adjudicators.
Management
- Directors, managers, executives in the commercial, public and voluntary sectors.
Medical
- Doctors, consultants, dentists, nurses, pharmacists, opticians, anaesthetists, healthcare professionals, senior NHS directors & managers.
- Anyone wishing to practice as a mediator. Anyone who has completed an external accredited commercial mediation course.
Syllabus
delivery
- Learning & assessment objectives.
- Psychology behind disputes.
- Litigation & alternative dispute resolution.
- What is mediation, history & benefits.
- Types of mediation.
Evaluative, transformative, settlement & facilitative models.
- Enquiry, preparation, first joint meeting.
- Mediators opening statement in detail.
- Exploration phase.
- Negotiation phase.
- Closing phase.
- Rapport building.
- Non-verbal, verbal, communication, body language & questioning skills.
- Our five-day, forty-hour advanced commercial mediation skills training is comprehensive.
- Rigorous & is completely up to date.
- Materials are reviewed & if required updated annually (if not sooner, to incorporate any new relevant developments).
- To include relevant up to date case law. Judgments, mediation techniques and global industry best practice.
- Being highly participative it allows the delegate to develop, hone & improve their mediation skills through a variety of methods.
- Opening & exploration phases in detail.
- Positions, interests & needs.
- Reframing & summarising.
- Tasking & flip chart use.
- Moving through positions, interests & needs.
- WATNAS & BATNAS.
- Role play & feedback rules.
- Role plays 1 & 2.
- A detailed step by step guide via lecture, group & small group discussions.
- Aided by a detailed PowerPoint presentation. Which portrays the many aspects & stages of commercial mediation.
- Videos to illustrate certain mediation skills & techniques.
- A video of a mock commercial mediation. And or your tutor conducting a mock mediation for you.
- Real life examples of cases mediated to reinforce the learning.
- Guest speakers, highly regarded expert practising Commercial Mediators may sit in on particular sections of your training. Providing their views on the particular skills being taught, from their own extensive experience.
- We use all of the above and much more, to cater for each type of learner. Adopting the VARK Model, we deliver for the audio, visual, reading / writing & kinesthetic learner.
- Negotiation.
- Litigation risk.
- Reality testing.
- Power imbalances.
- Impasse.
- Drafting the agreement.
- Legally binding contract, a Consent or Tomlin order?
- Closing the mediation.
- Role plays 3 & 4.
- Assessment criteria in detail.
- Practice is through a number of different simulated mediation role plays.
- Based on real life commercial mediations, that our commercial mediators, tutors have mediated.
- This allows delegates to get a realistic feel for commercial mediation. As well as how to mediate. Through continuous practice, on all of the various aspects of mediation.
- On days 1 – 4, extensive feedback is given to delegates during the role play exercises. Coaching on how to improve, as well as what went well.
- Preparation for mock assessments.
- Mock assessment role plays.
- Cultural & jurisdiction awareness.
- Recap on main skills.
- Address any problem areas.
- Preparation for final assessments.
- General Q&A.
- Continuous practice, several DIFFERENT role plays, which ensure that the delegate learns, covers & practices several types of skills required to mediate.
- How to mediate, by putting into practice the skills that have been taught. Allowing for continuous practice & improvement, on all the various aspects of mediation. Until perfection is achieved.
- Final assessment role plays.
- Two separate role plays of one hour each.
- Acting as mediator one, from the beginning of a mediation.
- Acting as mediator two, picking up from where mediator one finished.
- The final assessments are filmed and then assessed, graded by an experienced trainer who is a practising Commercial Mediator. They are completely independent & will not have been part of your training team.
- Results & certificates are issued within eight weeks of the training taking place.
It will take the assessor between two – four hours, to thoroughly grade one assessment of one hours duration. As there are two final separate assessments totaling two hours, the assessor will need anywhere up to eight hours to assess both.
- What next?
- Civil Mediation Council membership.
- Observations, points system.
- Setting up a practice.
- Mediation workshop on how to get work.
- Evaluation forms, feedback & Q&A.
Syllabus
- Learning & assessment objectives.
- Psychology behind disputes.
- Litigation & alternative dispute resolution.
- What is mediation, history & benefits.
- Types of mediation.
Evaluative, transformative, settlement & facilitative models.
- Enquiry, preparation, first joint meeting.
- Mediators opening statement in detail.
- Exploration phase.
- Negotiation phase.
- Closing phase.
- Rapport building.
- Non-verbal, verbal, communication, body language & questioning skills.
- Opening & exploration phases in detail.
- Positions, interests & needs.
- Reframing & summarising.
- Tasking & flip chart use.
- Moving through positions, interests & needs.
- WATNAS & BATNAS.
- Role play & feedback rules.
- Role plays 1 & 2.
- Negotiation.
- Litigation risk.
- Reality testing.
- Power imbalances.
- Impasse.
- Drafting the agreement.
- Legally binding contract, a Consent or Tomlin order?
- Closing the mediation.
- Role plays 3 & 4.
- Assessment criteria in detail.
- Preparation for mock assessments.
- Mock assessment role plays.
- Cultural & jurisdiction awareness.
- Recap on main skills.
- Address any problem areas.
- Preparation for final assessments.
- General Q&A.
- Final assessment role plays.
- Two separate role plays of one hour each.
- Acting as mediator one, from the beginning of a mediation.
- Acting as mediator two, picking up from where mediator one finished.
- The final assessments are filmed and then assessed, graded by an experienced trainer who is a practising Commercial Mediator. They are completely independent & will not have been part of your training team.
- Results & certificates are issued within eight weeks of the training taking place.
It will take the assessor between two – four hours, to thoroughly grade one assessment of one hours duration. As there are two final separate assessments totaling two hours, the assessor will need anywhere up to eight hours to assess both.
Delivery
- Our five-day, forty-hour advanced commercial mediation skills training is comprehensive.
- Rigorous & is completely up to date.
- Materials are reviewed & if required updated annually (if not sooner, to incorporate any new relevant developments).
- To include relevant up to date case law. Judgments, mediation techniques and global industry best practice.
- Being highly participative it allows the delegate to develop, hone & improve their mediation skills through a variety of methods.
- A detailed step by step guide via lecture, group & small group discussions.
- Aided by a detailed PowerPoint presentation. Which portrays the many aspects & stages of commercial mediation.
- Videos to illustrate certain mediation skills & techniques.
- A video of a mock commercial mediation. And or your tutor conducting a mock mediation for you.
- Real life examples of cases mediated to reinforce the learning.
- Guest speakers, highly regarded expert practising Commercial Mediators may sit in on particular sections of your training. Providing their views on the particular skills being taught, from their own extensive experience.
- We use all of the above and much more, to cater for each type of learner. Adopting the VARK Model, we deliver for the audio, visual, reading / writing & kinesthetic learner.
- Practice is through a number of different simulated mediation role plays.
- Based on real life commercial mediations, that our commercial mediators, tutors have mediated.
- This allows delegates to get a realistic feel for commercial mediation. As well as how to mediate. Through continuous practice, on all of the various aspects of mediation.
- On days 1 – 4, extensive feedback is given to delegates during the role play exercises. Coaching on how to improve, as well as what went well.
- Continuous practice, several DIFFERENT role plays, which ensure that the delegate learns, covers & practices several types of skills required to mediate.
- How to mediate, by putting into practice the skills that have been taught. Allowing for continuous practice & improvement, on all the various aspects of mediation. Until perfection is achieved.
- What next?
- Civil Mediation Council membership.
- Observations, points system.
- Setting up a practice.
- Mediation workshop on how to get work.
- Evaluation forms, feedback & Q&A.
Qualification
An Accreditation meeting UK (Civil Mediation Council, 40 hours CPD), & European standards. Allows you to join the Civil Mediation Council, apply to regional, national & international mediation panels. Providing you have completed your post course mediation observations.
An Accreditation meeting European standards. As well as a clear understanding of the principles, ethics & framework underpinning commercial mediation. Adhering to the European Code of Conduct for Mediators of 2004.
A prestigious qualification, entitling you to call yourself an Effective Dispute Solutions. Accredited Civil & Commercial Mediator. The post nominal letters EDSAM, the kitemark of mediation excellence.Preparing you to mediate real-life commercial disputes. Most importantly, transferrable skills which you can use in every other aspect of your personal & professional life.
Observations
Unlike most the competition who just sell you training, and are unable to provide you observations. Nor mention it in any of their training literature, or on the last day of your training. We are completely transparent, and advise you about them prior to you undertaking your training, AND more importantly we can and will provide your observations, at a reduced cost, because you undertook the training with us.
Up until 2020, once a mediator had undertook their civil, commercial mediation training; they had to undertake three mediation observations. The purpose of these were, to actually see a live mediation take place. Whereby a newly qualified mediator can actually experience what they had been taught on their civil, commercial mediation training course. Until a mediator has undertaken their observations, they cannot practice as a civil, commercial mediator. After these have been undertaken, a mediator can then go and mediate by themselves.
The Civil Mediation Council replaced this with a points system, 10 points are now required. It is important to note, you do not need to undertake any observations if; You do not wish to apply to become a member of the Civil Mediation Council. Or any of the mediation panels operated by the registered mediation providers recognised by the Civil Mediation Council. Wish to just mediate in house for your organisation.
post course support & Mediation Workshop
Step 1
Undertake your commercial mediation training, and pass.
Step 2
Undertake your commercial mediation observations, (obtain your 10 points). Whereby you can apply for membership with the Civil Mediation Council.
Step 3
Undertake our "how to get mediation's workshop." Learn exactly what you should do, but more importantly what you SHOULD NOT DO, to get those mediations!
POST COURSE SUPPORT
We are completely transparent with the delegates who undertake training with us, unlike a lot of the competition.
The beginning of your journey, will be attending and passing a commercial mediation training course, entitling you to call yourself an Accredited Commercial Mediator. Of course we are always happy to answer questions & provide guidance.
Training, and observations are now complete, so now what? Well off you go and mediate is the obvious answer. But how do you get the work?
Competition for the newly qualified mediator can be difficult. Like any new profession, career, if you are new to it, it can be very daunting. It would be natural to feel slightly lost, and not know how to progress. Many just give up, as they do not get any mediation’s, because they do not know how to, and or try and fail.
That is why I created this workshop. If you attend this one-day workshop. You get a clear guide, on what to do and how to get the work. What will work, what will not work, who and what to avoid, who and what to get involved with.
This workshop equips you with the knowledge on (MORE IMPORTANTLY) what NOT TO DO, what not to waste time, effort and money on. As well as what you should do.
Equipping you with over 21 years of knowledge on best practice.This step of course is optional, but having invested money, time and energy into steps 1 & 2, why leave out the final most important one? Having a qualification is useless, if you do not use it, or do not get to use it!
our expert director of mediation training
Harvinder Singh Bhurji
LLB (Hons) QDR (M) MCIArb MCMI CTLLS
Director, International Commercial, Workplace Mediator & Trainer, Civil Mediation Council Fellow
- Harvinder is a law graduate.
- A CEDR Accredited Commercial Mediator.
- An Academy of Experts Accredited Commercial Mediator.
- An ADR Group Accredited Commercial Mediator.
- A Qualified Dispute Resolver.
- A UK Mediation Accredited Workplace & Community Mediator.
- A Qualified Manager through the Chartered Management Institute – Level 5.
- An associate Teacher and qualified Trainer, holding the Certificate in Teaching in the Lifelong Learning Sector – Level 4.
- Since 2007 Mediation Trainer, Course Director, Chief Assessor & Assessor for the Chartered Institute of Arbitrators.
- 2018 – 2020 Head of Commercial & Workplace Mediation Training for the ADR Group.
Click On Any Certificate To View It In Full
Click On Any Certificate To View It In Full
Accreditations & Memberships
Since 2007 has been a Mediation Tutor and Accreditation Assessor for the global organisation the Chartered Institute of Arbitrators. Entry is usually by application, Harvinder was actually invited to join. Is on their approved faculty list. For whom he has acted for several times in the UK and overseas.
Acted as Course Director & Co-Tutor in the delivery, teaching of their commercial mediation training courses. Acted as Moderator, moderating a selection of candidate’s assessments, to ensure the assessment team have marked candidates consistently, correctly and fairly.
Dealt with appeals, for candidates who have failed assessments. Who have then appealed, whereby they are remarked, and the assessor’s reports are reviewed. Whereby the original grade can be up held or overturned. Providing any reasoning for any change in grade. Has trained hundreds of mediators and assessed candidates who have undertaken mediation training all across the globe. The UK, Dubai, Greece, Turkey, Ireland, Kenya, Jersey, India, Bahamas, Japan, Sri Lanka, Thailand, USA & Australia.
In 2008 Effective Dispute Solutions obtained Civil Mediation Council Accreditation. Between 2018 and 2020, Harvinder was the Head of Mediation Training for the ADR Group. The oldest (1989) mediation training provider in the UK. For whom he delivered their commercial mediation and workplace mediation courses. Wrote and updated their training materials. Assessed commercial and workplace mediators, who have undertaken their training. He trained hundreds of mediators over the years. On many of the courses he taught the success rate was 100%.
Course Writing History
“Since I wrote this course originally, to include the annual updates. I have incorporated everything I learnt through all the mediation training I undertook, through the four bodies I was accredited through.
Alongside 22 years of experience of mediating commercial disputes across all sectors. To include practical learning points & advanced techniques.”
Harvinder's Mediation Experience
- Has mediated everything and has a 90% success rate!
- With 22 years of practical experience, over 2000+ civil, commercial, workplace, employment, family, boundary & neighbour disputes across all sectors.
- Values in dispute have been up to several millions of Pounds, Euros, US Dollars & Rupees.
- Mediated in several different jurisdictions. International mediations have included Germany, Italy, Singapore, Cyprus, India, Turkey & Holland. Between multi parties & teams as well as two party disputes.
- The mediations have been face to face, time limited, court referred, telephone & online, video mediations.
- Nearly 100 genuine testimonials, recommending him as Mediator & Mediation Trainer.
Competition Comparison
Why You Should Train With Us
Experience
Qualified
Materials
Cost
2. The same price for all, no discounts just to fill spaces.
3. No separate assessment fees, no hidden costs.
Genuine Testimonials
2. They are all genuine.
3. View our testimonial video.
Post Course Support
Guaranteed
Pass
Real Case Studies
COSTS
Even though our training far outweighs the majority of the competition. We are competitively priced.We would prefer to talk to you, or arrange a Zoom call. Whereby we can answer all your questions, manage your expectations, and explain in detail what all our packages entail, and their costs. The total cost includes everything.
- 40 hours expert tutor training, coaching & feedback.
- Expert designed, up to date materials, & handbook for you to keep.
- Assessment, accreditation & certificate.
- All refreshments if the training is in person.
in house
If you are an organisation, we can cater for your preferred dates & run your course in house.
We can possibly discount a course depending upon how many delegates you have. As well as deliver the course according to your industry needs (amend materials specific to your industry).
Contact us, & we will do our best to accommodate your needs!
“You not only covered the basics & what the syllabus required of you, but you went over & beyond, delivering advanced mediator tips, & mediation techniques…a 100% pass rate.”
Miss Bennar Aydogdu LL M MCIArb International Lawyer, Arbitrator & Mediator, Bennarb Law, Turkey (Izmir, Turkey Training 2016)