Effective Dispute Solutions Limited

Mediation Observations

Mediation Observations

Mediation observations, what are they? Once a mediator has undertaken their civil, commercial or workplace mediation training; they needed to undertake three mediation observations.

The Civil Mediation Council have now replaced this with a points system as of the 1st February 2021. Any questions on how the new system works need to be taken up with the Civil Mediation Council.

The purpose of observations are, to actually see a live mediation take place. So that a mediator can actually experience what they have been taught on their civil, commercial or workplace mediation training course. And how to put the theory into practice.

Until a mediator has undertaken their observations, they cannot practice as a civil, commercial or workplace mediator.

It is important to note, you do not need to undertake any observations if;

1. You do not wish to apply to become a member of the Civil Mediation Council.

2. Or any of the mediation panels operated by the registered mediation providers recognised by the Civil Mediation Council.

3. Wish to just mediate in house for your organisation.

Three observations were set as a minimum, by the Civil Mediation Council. This has changed to 10 points. After the observations have been undertaken, a mediator can then go and mediate by themselves.

Of course, there is nothing stopping a mediator from undertaking more than the minimum 10 points. To build upon their mediation experience. In fact, we have supplied more than the minimum required observations, to several mediators who wanted to gain as much experience as possible.

Mediating & Providing Observations Since
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Mediations Conducted & Mediators Trained
ADR Groups, Head Of Mediation Training
CIArb Mediation Tutor
2007 - Present
Mediating & Providing
Observations Since
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Mediation Tutor
ADR Group, Head Of
Mediation Training
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Mediations Conducted
& Mediators Trained


Observations split into two types. Ones that are free & those that you have to pay for. In general, mediation observation lists, free or paid for, can be extremely long. And or none existent. There are a variety of reasons for this.


Several newly qualified mediators want to observe. Therefore you could be waiting months, or even over a year. Parties object to an observer being present. The mediator, mediation provider does not get many, enough mediation’s, to offer any observations.


The mediator, mediation provider, do not take observers to their mediation’s. However in most cases, the mediator barely mediates, so cannot offer any opportunities.

Harvinder Singh Bhurji

Director, International Commercial, Workplace Mediator & Trainer, Civil Mediation Council Fellow

  • Harvinder is a law graduate.
  • A CEDR Accredited Commercial Mediator.
  • An Academy of Experts Accredited Commercial Mediator.
  • An ADR Group Accredited Commercial Mediator.
  • A Qualified Dispute Resolver.
  • A UK Mediation Accredited Workplace & Community Mediator.
  • A Qualified Manager through the Chartered Management Institute – Level 5.
  • An associate Teacher and qualified Trainer, holding the Certificate in Teaching in the Lifelong Learning Sector – Level 4.
  • Since 2007 Mediation Trainer, Course Director, Chief Assessor & Assessor for the Chartered Institute of Arbitrators.
  • 2018 – 2020 Head of Commercial & Workplace Mediation Training for the ADR Group.
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Accreditations & Memberships

Civil Mediation Council
Greens Commercial Mediation
The Academy of Experts
ADR Group
National Mediation Helpline
Mediation MK
Association Of Midlands Mediators
Chartered Institute of Arbitrators
UK Mediation
Chartered Management Institute
British Marine Federation Dispute Scheme
Mediation Solve
Manchester Law Society
Specialist Mediators
Venture Mediation
Oxcheps Higher Education Mediation Services
Kearns Mediation

What we do & why

We firmly believe in quality and you get what you pay for. We charge for our observations. The observations we provide are very competitively priced. Although depending on who you go to, the price will vary.

  • With us, it is not just an observation! You will be quizzed, and grilled by the mediator. For example, what would you do now, why would you do that, why did I just do that? The list is endless, in short, you will not just get an observation. You will learn a range of advanced mediation techniques.
  • Our observation list is quite simple. You ask to be put on it, when a suitable opportunity arises, we email the list. First come, first served, whoever replies the quickest, gets the observation.
  • If you wish to be fast tracked, we have a separate list, whereby we can offer all observations to you first, before they are sent out to the general list. The aim of this, is to get you ready to mediate, ASAP. We have managed to get some mediators to complete all their observations, within weeks or a few months.
  • Some mediators due to other commitments, want to take it more slowly, hence why we operate two types of lists.
  • The mediation’s we get vary from across every dispute sector, but will be mainly of a commercial, workplace nature. We mediate across the whole of the UK. Therefore, the location will of course vary.
  • We do try to accommodate those, who do not wish to travel very far, where it is possible. Zoom & telephone mediation’s are particularly helpful in this respect. As we just conference the mediator in.
  • At the end of the observation, you will be emailed a certificate of attendance, to keep in your CPD file.

Unlike a number of our competitors, we have...

Several satisfied mediators, who have observed one or more observations. And recommended us to other mediators, as they had such a good experience with us. Most of our competitors do not have any observations to offer. Yet they are quick enough to sell you the mediation training. Hence why at least 90% of newly qualified mediators in the UK, come to us for observations.


Don’t take our word for it, see what our observers actually say about us! Have any of our competitors got such references? The answer is NO! Most of them do not get any mediations, so how can they offer observations, and in turn get testimonials?


Mediation Observation Testimonials

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