Workplace
Mediation Training

Become A Workplace Mediator

Workplace mediation training. Become an accredited workplace mediator. Gain the necessary key skills to effectively mediate any type of workplace dispute. Make this your career, or add it onto an existing one.  And, or be better positioned to represent your clients in mediation’s.

Why Should I train with you?

Our prestigious internationally renowned, accredited workplace mediation skills training, is one of the most recognised and sought-after mediation qualifications on the market. 

Recognised worldwide, we are classed as one of the leading mediation training bodies in Europe. Now in our 21st year of delivering mediation training. We are one of the oldest mediation training providers in the UK. Of which there are only a few.

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who we have trained & who should attend

Complaints

Education

Fire Brigades

Human Resources

In House

Legal

Mediators

Medical, NHS Trusts, CCG's Now ICB's

Management

Police

Syllabus

Delivery

  • Learning & assessment objectives.
  • Psychology behind disputes.
  • History, ACAS Code, Gibbons Review.      
  • Employment Act 2009 – 2020.
  • Employment v workplace mediation.
  • Enquiry, preparation, separate, check in & first joint meetings.
  • Mediators opening statement in detail. 
  • Exploration phase.
  • Negogiation phase.                    
  • Closing phase.     
  • Rapport building.
  • Non verbal, verbal, communication, body language & questioning skills.
  • Our five-day, forty-hour advanced workplace mediation skills training is comprehensive.
  • Rigorous & is completely up to date.
  • Materials are reviewed & if required updated annually (if not sooner, to incorporate any new relevant developments).
  • To include relevant up to date Employment Tribunal judgments, mediation techniques and global industry best practice. 
  • Being highly participative it allows the delegate to develop, hone & improve their mediation skills through a variety of methods.
  • Opening & exploration phases in detail.
  • Positions, interests & needs.
  • Reframing & summarising.
  • Tasking & flip chart use.
  • Moving through positions, interests & needs.
  • WATNAS & BATNAS.
  • Role play & feedback rules.
  • Role plays 1 & 2.
    • A detailed step by step guide via lecture, group & small group discussions.
    • Aided by a detailed PowerPoint presentation. Which portrays the many aspects & stages of workplace mediation. 
    • Videos to illustrate certain mediation skills & techniques.
    • A video of a mock workplace mediation. And or your tutor conducting a mock mediation for you.
    • Real life examples of cases mediated to reinforce the learning.
    • Guest speakers, highly regarded expert practising Workplace Mediators may sit in on particular sections of your training. Providing their views on the particular skills being taught, from their own extensive experience.
    • We use all of the above and much more, to cater for each type of learner. Adopting the VARK Model, we deliver for the audio, visual, reading / writing & kinesthetic learner.
  • Negotiation.
  • Impasse.
  • Power imbalances.
  • Drafting an agreement.
  • Closing the mediation.
  • Role plays 3 & 4.
  • Assessment criteria in detail.
  • Practice is through a number of different simulated mediation role plays.
  • Based on real life workplace mediations, that our workplace mediators, tutors have mediated.
  • This allows delegates to get a realistic feel for workplace mediation. As well as how to mediate. Through continuous practice, on all of the various aspects of mediation. 
  • On days 1 – 4, extensive feedback is given to delegates during the role play exercises. Coaching on how to improve, as well as what went well.
  • Mock assessment role plays. 
  • Cultural & jurisdiction awareness.
  • Recap on main skills.
  • Address any problem areas.
  • Preparation for final assessments.
  • General Q&A.
  • Continuous practice, several DIFFERENT role plays, which ensure that the delegate learns, covers & practices several types of skills required to mediate.
  • How to mediate, by putting into practice the skills that have been taught. Allowing for continuous practice & improvement, on all the various aspects of mediation. Until perfection is achieved.
  • Final assessment role plays. 
  • Two separate role plays of one hour each.
  • Acting as mediator one, from the beginning of a mediation.
  • Acting as mediator two, picking up from where mediator one finished.
  • The final assessments are filmed and then assessed, graded by an experienced trainer who is a practising Workplace Mediator. They are completely independent & will not have been part of your training team.
  • Results & certificates are issued within eight weeks of the training taking place. 
  • It will take the assessor between two – four hours, to thoroughly grade one assessment of one hours duration. As there are two final separate assessments totaling two hours, the assessor will need anywhere up to eight hours to assess both.

  • What next?           
  • Civil Mediation Council membership.
  • Observations, points system.
  • Setting up a practice.
  • Mediation workshop on how to get work.
  • Evaluation forms, feedback & Q&A.

Syllabus

  • Learning & assessment objectives.
  • Psychology behind disputes.
  • History, ACAS Code, Gibbons Review.      
  • Employment Act 2009 – 2020.
  • Employment v workplace mediation.
  • Enquiry, preparation, separate, check in & first joint meetings.
  • Mediators opening statement in detail. 
  • Exploration phase.
  • Negotiation phase.
  • Closing phase.     
  • Rapport building.
  • Non verbal, verbal, communication, body language & questioning skills.
  • Opening & exploration phases in detail.
  • Positions, interests & needs.
  • Reframing & summarising.
  • Tasking & flip chart use.
  • Moving through positions, interests & needs.
  • WATNAS & BATNAS.
  • Role play & feedback rules.
  • Role plays 1 & 2.
  • Negotiation.
  • Impasse.
  • Power imbalances.
  • Drafting an agreement.
  • Closing the mediation.
  • Role plays 3 & 4.
  • Assessment criteria in detail.
  • Mock assessment role plays. 
  • Cultural & jurisdiction awareness.
  • Recap on main skills.
  • Address any problem areas.
  • Preparation for final assessments.
  • General Q&A.
  • Final assessment role plays. 
  • Two separate role plays of one hour each.
  • Acting as mediator one, from the beginning of a mediation.
  • Acting as mediator two, picking up from where mediator one finished.
  • The final assessments are filmed and then assessed, graded by an experienced trainer who is a practising Workplace Mediator. They are completely independent & will not have been part of your training team.
  • Results & certificates are issued within eight weeks of the training taking place. 
  • It will take the assessor between two – four hours, to thoroughly grade one assessment of one hours duration. As there are two final separate assessments totaling two hours, the assessor will need anywhere up to eight hours to assess both.

Delivery

  • Our five-day, forty-hour advanced workplace mediation skills training is comprehensive.
  • Rigorous & is completely up to date.
  • Materials are reviewed & if required updated annually (if not sooner, to incorporate any new relevant developments).
  • To include relevant up to date Employment Tribunal judgments, mediation techniques and global industry best practice. 
  • Being highly participative it allows the delegate to develop, hone & improve their mediation skills through a variety of methods.
    • A detailed step by step guide via lecture, group & small group discussions.
    • Aided by a detailed PowerPoint presentation. Which portrays the many aspects & stages of workplace mediation. 
    • Videos to illustrate certain mediation skills & techniques.
    • A video of a mock workplace mediation. And or your tutor conducting a mock mediation for you.
    • Real life examples of cases mediated to reinforce the learning.
    • Guest speakers, highly regarded expert practising Workplace Mediators may sit in on particular sections of your training. Providing their views on the particular skills being taught, from their own extensive experience.
    • We use all of the above and much more, to cater for each type of learner. Adopting the VARK Model, we deliver for the audio, visual, reading / writing & kinesthetic learner.
  • Practice is through a number of different simulated mediation role plays.
  • Based on real life workplace mediations, that our workplace mediators, tutors have mediated.
  • This allows delegates to get a realistic feel for workplace mediation. As well as how to mediate. Through continuous practice, on all of the various aspects of mediation. 
  • On days 1 – 4, extensive feedback is given to delegates during the role play exercises. Coaching on how to improve, as well as what went well.
  • Continuous practice, several DIFFERENT role plays, which ensure that the delegate learns, covers & practices several types of skills required to mediate.
  • How to mediate, by putting into practice the skills that have been taught. Allowing for continuous practice & improvement, on all the various aspects of mediation. Until perfection is achieved.
  • What next?           
  • Civil Mediation Council membership.
  • Observations, points system.
  • Setting up a practice.
  • Mediation workshop on how to get work.
  • Evaluation forms, feedback & Q&A.

Qualification

An Accreditation meeting UK (Civil Mediation Council, 40 hours CPD), & European standards. Allows you to join the Civil Mediation Council, apply to regional, national & international mediation panels. Providing you have completed your post course mediation observations.

 

An Accreditation meeting European standards. As well as a clear understanding of the principles, ethics & framework underpinning workplace mediation.
Adhering to the European Code of Conduct for Mediators of 2004.

A clear understanding of the principles, ethics & framework underpinning workplace mediation. A prestigious qualification, entitling you to call yourself an Effective Dispute Solutions Accredited Workplace Mediator. The post nominal letters EDSAM, the kitemark of mediation excellence. Preparing you to mediate ANY real-life workplace dispute.  Most importantly, transferrable skills which you can use in every other aspect of your personal & professional life.

 

Civil Mediation Council

An Accreditation meeting UK (Civil Mediation Council, 40 hours CPD), & European standards. Allows you to join the Civil Mediation Council, apply to regional, national & international mediation panels. Providing you have completed your post course mediation observations.

EU Mediation

An Accreditation meeting European standards. As well as a clear understanding of the principles, ethics & framework underpinning workplace mediation. Adhering to the European Code of Conduct for Mediators of 2004.

Effective Dispute Solutions Limited

A prestigious qualification, entitling you to call yourself an Effective Dispute Solutions. Accredited Workplace Mediator. The post nominal letters EDSAM, the kitemark of mediation excellence. Preparing you to mediate real-life workplace disputes.  Most importantly, transferrable skills which you can use in every other aspect of your personal & professional life.

Observations

Unlike most the competition who just sell you training, and are unable to provide you observations. Nor mention it in any of their training literature, or on the last day of your training. We are completely transparent, and advise you about them prior to you undertaking your training, AND more importantly we can and will provide your observations, at a reduced cost, because you undertook the training with us. 

Up until 2020, once a mediator had undertook their workplace mediation training; they had to undertake three mediation observations. The purpose of these were, to actually see a live mediation take place. Whereby a newly qualified mediator can actually experience what they had been taught on their workplace mediation training course. Until a mediator has undertaken their observations, they cannot practice as a workplace mediator.  After these have been undertaken, a mediator can then go and mediate by themselves.

The Civil Mediation Council replaced this with a points system, 10 points are now required. It is important to note, you do not need to undertake any observations if; You do not wish to apply to become a member of the Civil Mediation Council. Or any of the mediation panels operated by the registered mediation providers recognised by the Civil Mediation Council. Wish to just mediate in house for your organisation.

post course support & Mediation Workshop

Step 1

Undertake your workplace mediation training, and pass. 

Step 2

Undertake your workplace mediation observations, (obtain your 10 points). Whereby you can apply for membership with the Civil Mediation Council.  

Step 3

Undertake our "how to get mediation's workshop." Learn exactly what you should do, but more importantly what you SHOULD NOT DO, to get those mediations!

POST COURSE SUPPORT

We are completely transparent with the delegates who undertake training with us, unlike a lot of the competition.

The beginning of your journey, will be attending and passing a workplace mediation training course,  entitling you to call yourself an Accredited Workplace Mediator. Of course we are always happy to answer questions & provide guidance. 

Training, and observations are now complete, so now what? Well off you go and mediate is the obvious answer. But how do you get the work?

Competition for the newly qualified mediator can be difficult. Like any new profession, career, if you are new to it, it can be very daunting. It would be natural to feel slightly lost, and not know how to progress.  Many just give up, as they do not get any mediation’s, because they do not know how to, and or try and fail.

That is why I created this workshop. If you attend this one-day workshop. You get a clear guide, on what to do and how to get the work. What will work, what will not work, who and what to avoid, who and what to get involved with.

This workshop equips you with the knowledge on (MORE IMPORTANTLY) what NOT TO DO, what not to waste time, effort and money on. As well as what you should do. 

Equipping you with over 21 years of knowledge on best practice. This step of course is optional, but having invested money, time and energy into steps 1 & 2, why leave out the final most important one? Having a qualification is useless, if you do not use it, or do not get to use it! 

our expert director of mediation training

Harvinder Singh Bhurji

LLB (Hons) QDR (M) MCIArb MCMI CTLLS
Director, International Commercial, Workplace Mediator & Trainer, Civil Mediation Council Fellow

  • Harvinder is a law graduate.
  • A CEDR Accredited Commercial Mediator.
  • An Academy of Experts Accredited Commercial Mediator.
  • An ADR Group Accredited Commercial Mediator. 
  • A Qualified Dispute Resolver.
  • A UK Mediation Accredited Workplace & Community Mediator. 
  • A Qualified Manager through the Chartered Management Institute – Level 5. 
  • An associate Teacher and qualified Trainer, holding the Certificate in Teaching in the Lifelong Learning Sector – Level 4.
  • Since 2007 Mediation Trainer, Course Director, Chief Assessor & Assessor for the Chartered Institute of Arbitrators. 
  • 2018 – 2020 Head of Commercial & Workplace Mediation Training for the ADR Group. 
Mediator Signature

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Accreditations & Memberships

CEDR
Clerksroom
Civil Mediation Council
Greens Commercial Mediation
The Academy of Experts
RICS
ADR Group
National Mediation Helpline
Mediation MK
Association Of Midlands Mediators
Immediation
NMPA
Chartered Institute of Arbitrators
UK Mediation
Ofqual
Chartered Management Institute
British Marine Federation Dispute Scheme
Mediation Solve
Manchester Law Society
Specialist Mediators
Venture Mediation
Oxcheps Higher Education Mediation Services
Kearns Mediation
Certass
Training Mediators Since
0
CIArb Mediation Trainer
0
ADR Groups, Head of Mediation Training
0
+Years of Experience
0
+Mediators Trained
0
90-100% Success Rate
0 %

Since 2007 has been a Mediation Tutor and Accreditation Assessor for the global organisation the Chartered Institute of Arbitrators. Entry is usually by application, Harvinder was actually invited to join. Is on their approved faculty list. For whom he has acted for several times in the UK and overseas.

Acted as Course Director & Co-Tutor in the delivery, teaching of their commercial mediation training courses. Acted as Moderator, moderating a selection of candidate’s assessments, to ensure the assessment team have marked candidates consistently, correctly and fairly.

Dealt with appeals, for candidates who have failed assessments. Who have then appealed, whereby they are remarked, and the assessor’s reports are reviewed. Whereby the original grade can be up held or overturned. Providing any reasoning for any change in grade. Has trained hundreds of mediators and assessed candidates who have undertaken mediation training all across the globe. The UK, Dubai, Greece, Turkey, Ireland, Kenya, Jersey, India, Bahamas, Japan, Sri Lanka, Thailand, USA & Australia.

In 2008 Effective Dispute Solutions obtained Civil Mediation Council Accreditation. Between 2018 and 2020, Harvinder was the Head of Mediation Training for the ADR Group. The oldest (1989) mediation training provider in the UK. For whom he delivered their commercial mediation and workplace mediation courses. Wrote and updated their training materials. Assessed commercial and workplace mediators, who have undertaken their training. He trained hundreds of mediators over the years. On many of the courses he taught the success rate was 100%.

UK Mediation Training
Commercial Mediation Training In Dubai
Commercial Mediation Training In Greece
Commercial Mediation Training In Turkey
Commercial Mediation Training In Ireland
Commercial Mediation Training In Kenya
Commercial Mediation Training In Jersey
Commercial Mediation Training In India
Commercial Mediation Training In Bahamas
Commercial Mediation Training In Japan
Commercial Mediation Training In Sri Lanka
Commercial Mediation Training In Thailand
Commercial Mediation Training In USA
Commercial Mediation Training In Australia

Course Writing History

Mediation Training Manual

“Since I wrote this course originally, to include the annual updates. I have  incorporated everything I learnt through all the mediation training I undertook, through the four bodies I was accredited through.

Alongside 21 years of experience of mediating workplace disputes across all sectors. To include practical learning points & advanced techniques.” 

Mediator Signature
Mediation Training Manual

Harvinder's Workplace Mediation Experience

Workplace mediations have included issues over ;

  • Bullying, victimisation, racism.
  • Discrimination (sex, age, race), sexual harassment, disability, reasonable adjustments, equality.
  • Reduced productivity, performance, low morale.
  • Manager and employee (hierarchy) / management style, undermining, lack of support, capability route.
  • Personal issues outside of the workplace, being used to fuel disputes in the workplace.
  • Personality clashes, working styles, gossip, trust, lack of trust, physical altercations.
  • Breakdown in communication, working relationships.
  • Absence, long term sick.
  • Grievance & disciplinary, appeals.

Harvinder’s general mediation experience

  • Has mediated everything and has a 90% success rate!
  • With 21 years of practical experience, over 2000 civil, commercial, workplace, employment, family, boundary & neighbour disputes across all sectors.
  • Values in dispute have been up to several millions of Pounds, Euros, US Dollars & Rupees.
  • Mediated in several different jurisdictions. International mediations have included Germany, Italy, Singapore, Cyprus, India, Turkey & Holland. Between multi parties & teams as well as two party disputes.
  • The mediations have been face to face, time limited, court referred, telephone & online, video mediations.
  • Nearly 100 genuine testimonialsrecommending him as Mediator & Mediation Trainer.  

Competition Comparison

Why You Should Train With Us

Experience

All of our training faculty are experienced & practicing commercial mediators.

Qualified

Our training faculty are qualified trainers, hold training qualifications, & or extremely experienced trainers.

Materials

We use a range of expert designed, bespoke & original materials to reinforce the learning. Which are updated yearly,if not sooner.

Cost

1. We are competitively priced.
2. The same price for all, no discounts just to fill spaces.
3. No separate assessment fees, no hidden costs.

Genuine Testimonials

1. We have several references.
2. They are all genuine.
3. View our testimonial video.

Post Course Support

We provide post course support. Mediation observations & a mediation workshop on how to get mediation's after your training.

Guaranteed
Pass

We are proud to have a 90-100% pass rate, but we do not guarantee a 100% pass rate. Our course is rigorous & a serious qualification, we do not just hand out accreditation's.

Real Case Studies

We provide real life examples of the cases we have mediated to reinforce the learning. All of our case studies are based on cases we have mediated.
COSTS

Even though our training far outweighs the majority of the competition. We are competitively priced.We would prefer to talk to you, or arrange a Zoom call. Whereby we can answer all your questions, manage your expectations, and explain in detail what all our packages entail, and their costs. The total cost includes everything.

in house

If you are an organisation, we can cater for your preferred dates & run your course in house. 

We can possibly discount a course depending upon how many delegates you have. As well as deliver the course according to your industry needs (amend materials specific to your industry). 

Contact us, & we will do our best to accommodate your needs!

next course dates
APRIL
22 - 26 2024
  • Via zoom if not in person, which will be in London.
MAY
20 - 24 2024
  • Via zoom if not in person, which will be in London.
JUNE
17 - 21 2024
  • Via zoom if not in person, which will be in London.