Landlord &
Tenant Mediation

Landlord & Tenant Disputes

Landlord & tenant mediation. Landlord disputes, whether you are a commercial or domestic landlord or tenant you both have rights.

Disputes over rights, obligations, repairs, service charges, disrepair, rent, rent arrears, rent reviews, leases, clauses, forfeiture, occupation and unlawful eviction. Can surface & spiral out of control very quickly. Becoming very complicated & expensive.

Landlord Tenant Specialisms

If you are a landlord a dispute may affect your investment. If you are a tenant your business, livelihood & residence could be at risk.

Commercial or residential we specialise in every type of dispute from disrepair to unlawful eviction. We have been instructed to mediate by solicitors, businesses, housing associations, social landlords, local authorities as well as individual tenants.

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Our Landlord & Tenant Mediation Services Have Helped

A claim for £28,000 was brought for dis-repairs concerning a number of properties. The mediation took place in person at Birmingham Civil Justice Centre, and settled within three hours by way of a Tomlin Order

This was a disagreement between a landlord and tenant over a residential house. Complaints of maintenance and unpaid rent were the core issues.

According to the renter, the property was dilapidated from the start of his tenancy. The partially furnished property had dangerous and malfunctioning appliances. He also stated that the electrical system was actually faulty and dangerous. (Causing him concern as he had small children).

Although this part of his counter claim was slightly ambiguous. A global claim of £10.500 was brought and defended. The four-hour mediation was conducted in person.

 more than once contract, landlord / tenant and property disputes.

a three party local authority, private company, shop owner, racism dispute.

A long standing dispute between the housing provider and a tenant over historical issues raised, with the previous Housing Services Manager.

A dispute over a lease and rent increase between a housing association and a limited company. Over a portfolio of 80 houses based in the Glasgow area. This led to a substantial increase in rent, some circa £400,000 per year.

A dispute arose over the rent increase, the way it was undertaken and the notice to quit. Of course the housing association said they followed the terms of the lease, and what they did was not only fair, but was lawful. The other party argued the contrary. The mediation took place in person and lasted some seven hours.

This was a claim against a landlord for housing disrepair relating to residential premises. The cost of repairs were estimated to be £10,000. Damages for harassment, nuisance and breach of covenant of quiet enjoyment and disrepair were also being claimed.

Alongside the barristers costs for preparing the particulars of claim. The mediation was in person and took three hours, leading to an acceptable solution for both parties.

A landlord and tenant dispute over the leasing of a commercial property. £50,000 was being claimed for breach of the lease and rent arrears. It was not entirely clear how these sums had been arrived at.

It was alleged that the landlord was actually known for this, and had issued proceedings against a number of previous tenants. A four-hour mediation, which was face to face, opposed to online.

The defendant was a non-profit housing association that gave people in need of housing, homes in Kent, Essex, Sussex, and London.

A £9,000 claim was made against them for a number of alleged offences, including antisocial behaviour, racial abuse and criminal damage. The claimant had not been a terrific renter and was a chronic complainer. The four-hour mediation was conducted over the phone.

The Claimant (C) was the Defendants (Ds) tenant, owing some £22,000 rent arrears. The D acknowledged there had been issues with her property, and done their best to rectify the same.

The C did not help the matter, or rectification of the disrepairs as she had not been very cooperative. The mediation was via Zoom, and lasted three hours.

unlawful eviction, landlord and tenant dispute.

This involved a disagreement between a landlord and his tenant regarding the rental of his business space. Which was being used as a restaurant.

From day one the tenant made it clear there were a number of issues with the premises. Some were ignored, others tended to by the landlord and or his agents.

An argument ensued between the two, following a drunken night out. Leading to a claim for possession of the premises, due to rent arrears and lease violations. An online mediation, which lasted three hours.

A forfeiture of lease dispute. Over commercial premises being used to trade as a shop. Business profits started to decrease, which was discussed between the parties. The landlord advised despite their also being rent arrears, he would give the defendant every opportunity to rectify these, and she could continue to trade from the shop.

However, when the defendant went to open up one day, she was unable to, as the locks had been changed. There was also a notice in the shop window, stating closed due to rent arrears. The claimant brought proceedings to the tune of £50,000. The defendant counter claimed for loss of business, stolen stock d damage to property. The mediation took place over Zoom, lasted four hours and settled.

A claim for £30,000 over a business property. Arrears, damage, and deterioration were all alleged by the landlord. The renter claimed that the property was flawed from the beginning. She actually had to spend about £9,000 to get them in a usable condition. Losing money and time from her business. After a four-hour in-person mediation, the parties settled.  

commercial landlord & tenant dispute.

A space for a commercial garage, its use and mis use led to a dispute between the tenant garage owner and the landlord owner. A global claim of £140,000 was brought. This mediation took place in person and settled by way of a Tomlin Order. 

It was alleged the parties were related, had some sort of connection because they both hailed from the same village in Pakistan.

The defendant (D) unable to obtain a mortgage asked the claimant (C) to assist him. The agreement was that he pay rent of £550 a month and the C purchased the property, held in her name.

Rent arrears of £25,000 over a five year period racked up. The family link made it difficult to just get rid of the D. The C eventually had enough and Under Section 8 of the Housing Act 1988 a notice was served upon the D for possession of the property.

The mediation was undertaken in English and Punjabi, as the D had limited English. It took place face to face and lasted nearly five hours.

This was a circa £80,000 claim for rent arrears over a commercial space. And a counterclaim for defective premises, even though there was no evidence of the same.

The parties knew each other personally which did not help the situation. Possibly their acquaintance outside of their business’s relationship had somehow sparked, caused issues. After three hours of mediation, the parties were led to a solution. 

A section 146 notice was issued on the tenant, as the landlord alleged several covenants within the lease had been breached. To include planning control, repair and maintenance of the premises and road. The actual commercial use of the premises. Subletting, which was not permissible.

The tenant denied all of the allegations, and sought relief from forfeiture, as she ran a series of successful businesses from the premises. The mediation took place in person, took half a day, and settled.  

commercial landlord & tenant dispute.

landlord & tenant dispute.

landlord & tenant dispute.

A landlord and tenant dispute over severe disrepairs and rent arrears. The claim value was just under £20,000. There were eleven major disrepairs caused by the tenant, who argued the house was like that on arrival.

The claimant argued this was highly unrealistic, as he had the inventory report, which was satisfactory and signed by the tenant. Equally the house would have been unhabitable due to the extensive disrepairs.

The mediation was face to face, and settled in just under three hours.

A pharmacist husband and wife instigated proceedings against a Dr’s surgery. They alleged allegations of racism, defamation, restriction of access and use of consulting rooms. The previous lease which was up for renewal was negotiated with a former partner at the surgery, that Dr had since retired.

The dispute became extremely acrimonious, partly due to the parties working alongside / next to one another. The Dr’s advised no such racism, or defamation had occurred. And due to Covid they had to be more careful in allowing access and so forth. Equally there had been a number of complaints against the pharmacists. The mediation took place in person, lasted ten hours and settled.

The Defendant (D) was being sued for some £50,000 over the supply of metal. This was based on an oral contract. D claimed that no money was owing as it had been previously paid for in a mixture of cash and BACS transfers.

The Claimant (C) would drop off the metal as required at D’s premises. D contended that C walked in on D one day having a meeting with another supplier, who was offering his metal much cheaper than C.

D claimed that once he cleared his account with C, he went to the new supplier and worked with him. C apparently angered by this, issued a fictious set of invoices, presumably angry at the loss of trade, as the two companies had worked together for over two years.

The mediation took place in person, and took three hours.

The Claimant (C) was in occupation of Unit 4 (“the Property”). C ran (and had at all material times ran) a vehicle garage business at the Property providing, inter alia, repair and MOT services to the public. C took up occupation of the Property in or around December 2007, further to a lease (“Lease 1”) granted to him by the then landlord. Who subsequently sold the property to the Defendant (D). The C relied on the terms of Lease 1 for its full terms and effect.

Lease 1 was granted for a term absolute of 10 years. To the best of C’s knowledge, it was not completed by registration against the registered freehold title to the Property. Subsequent to the entry into Lease 1 by the C and the then landlords, C made payments of rent as required. The then landlords had actual, alternatively constructive notice that Lease 1 had not been completed by registration, but nevertheless, and in any event, the payments of rent were accepted as rent.

The C avers that in or around 2010 he stopped paying rent because he had agreed with the then landlords, or either of them, acting on the other’s behalf, to offset £57,000 against rent. That agreement was made orally with the then landlords on the basis that he carried out services including, but not limited to clearing tyres from part or parts of the warehouse within which the Property was situated.

The C claimed that the then landlords, and any successor in title of theirs, was bound by the terms of that agreement which constituted a variation to the terms of Lease 1 as to the payment of rent, alternatively an agreement to credit the C’s expenditure against future payments of rent, alternatively the C stated that the then landlords and any successor in title of theirs was estopped from denying that agreement and thereby claiming rent over and above such sums that were agreed to have been credited against rent.

The C alleged that it was a term of that agreement that the then landlords agreed to extend Lease 1 until 2027, alternatively to grant a new lease upon the expiration of the fixed term of Lease 1. The C alleged that a letter was sent to him as evidence of that agreement but that the letter was erroneous when it stated that a new lease was being granted from ”29th September 2009”, C advised that the oral agreement had been as pleaded above.

The C made the following pleas concerning his understanding of the effect of Lease 1.

Given the then landlords’ (and subsequently the Defendant D) actual or constructive notice of the fact of Lease 1 not being completed by registration, the C was granted by implication based on conduct, including but not limited to the acceptance of quarterly rent, a quarterly periodic tenancy on the terms set out in Lease 1, either during the period of the initial term of 10 years or at some point thereafter, which periodic tenancy took effect at law and was not required to be completed by registration (“the Periodic Tenancy”).

Alternatively, that Lease 1 took effect in equity as an agreement for a lease, alternatively that the D holds a lease in the terms set out in Lease 1 on trust for the C (” the Equitable Lease”).

Further that the provisions of Part 11 of the Landlord and Tenant Act 1954 providing security of tenure for business premises applied to the Periodic Tenancy, alternatively, the Equitable Lease.

Further, that the Periodic Tenancy or Equitable Lease had not been terminated by notice in accordance with the requirements of Part II of the Landlord and Tenant Act 1954 and continue in the alternative on the terms set out in Lease 1.

Purported Forfeiture the C claimed that in or around October 2019, the D, or alternatively by their servants or agents purported to forfeit the Periodic Tenancy or Equitable Lease by changing the locks at the Property and denying the C access to it. Further the D, their servants or agents, removed £4,000 in cash from the C pursuant to such purported forfeiture which was for the reasons set out above not owed.

C stated that such purported forfeiture was unlawful because the terms of the Periodic Tenancy, alternatively the Equitable Lease as varied permitted rent not to be paid for the reasons set out above. The D alternatively was not entitled to demand rent, as £57,000 as set out above had already been credited towards future rent and constituted, in effect, a payment in advance. Alternatively, the landlords at the time of the entry into Lease 1 and their successors in title were estopped by virtue of the agreement pleaded above from claiming rent. In any event, no right or term existed per the terms of Lease 1 and therefore the Periodic Tenancy and Equitable Lease which entitled the D to forfeiture.

The C wished to claim for an injunction against the D and to prevent the C being excluded from the Property as described above. The C claimed for a declaration from the court as to his right to occupy the Property in the terms set out in the alternative pleas 12 above, depending on which facts were found and upon which legal interpretation was favoured by the court at trial.

The C claimed for the return of £4,000 taken from him by the D, their servants or agents, pursuant to the purported but unlawful forfeiture along with interest on that sum pursuant to The County Courts Act 1984, s.69, at the rate of 4% from the date of removal from him of £4,000 until the date of judgment. C also claimed relief from forfeiture in the event that rent was found to be owing and that the purported acts of forfeiture by the D, their servants or agents were found to have been lawful on such terms as are just.

Of course, the D advised all this was incorrect and made a counter claim as follows. By reason of the C’s failure to make payments of rent pursuant to the Lease, D was in breach of the terms of the Lease.

Accordingly, D sought payment of all outstanding rent accrued in the period from the 1 January 2014 to date amounting to £26,000 (with credit being given for the sum of £4,000 received by the D).

Mesne profits for the period 29 October 2019 until possession of the Property was delivered up at the market rental rate or for such other period as the Court considered due. Interest upon the outstanding rental sums pursuant to s.69 of the County Courts Act 1984 at the rate of 8% per annum on monies outstanding since 25 March 2014 until at the date of issue amounting to £57,260.91 as at 7 January 2020 and accruing thereafter at a daily rate of £6.55 until judgment or sooner payment.

The mediation took place in person, took seven hours and an agreement was reached.

This mediation was via Zoom, and lasted for three hours. The claimant was a tenant of the defendant housing association. 

She was claiming for damages under Section 11 of the Landlord & Tenant Act 1985 and the statutory duties imposed by virtue of Section 4 of the Defective Premises Act 1972.

Damp, mold, defective heating were all present causing the claimant severe stress, inconvenience and embarrassment. 

This dispute concerned a commercial contract. The parties were a landlord and tenant. However a dispute arose over rent arrears and storage costs for £19,600. The mediation was in person and took four hours. 

The Claimant (C) issued proceedings against the Defendant (D), who had rented him commercial space. The lease was for 15 years, and the annual rent was £156,000. For two years everything went smoothly. All was good until the D failed to pay £39,000 in rent for a quarter.

Naturally, C followed up on this, but D did not provide a compelling explanation for his nonpayment. The total then reached £78,000 when another quarter was due. D made a complete payment after C issued a statutory claim.

Even though the conditions of the commercial lease stipulated that the D was responsible for any repairs and insurance. D claimed he had suffered significant losses and was unable to operate his business as he should have because of floods and or construction flaws with the building.

The vicious cycle between the two persisted when another quarter’s rent of £39,000 fell due. After three hours of a face to face mediation, the matter was resolved.

Due to alleged frequent flooding, leaks, the renting claimant filed a claim against his housing association, the defendant. The claim comprised of the unsociable actions of other tenants and visitors. To include criminal damage and racist abuse, leaving him and his daughter on dangerous property.

There had also been claims of ongoing violations of fire regulations and insufficient or non-existent lighting while the defendant was aware of his sight problems. It was claimed that the defendant had discriminated against the claimant because of his disability and had breached a duty of care. The claimant and his daughter were also claiming damages for the stress and distress they had endured. This was a four-hour telephone mediation.  

A landlord and tenant dispute, over a commercial space. The claimant was claiming for possession of his premises, arrears of rent of £13,000, and mesne profits at the rate of £42.74 a day from the date of service of the claim form until possession and Statutory interest. The defendant counter  claimed for loss of profit of £104,400, interest and costs. The mediation took place in person, took seven hours and an agreement was reached at mediation. 

A take way business found it self evicted apparently wrongfully. Therefore, the owner brought proceedings for a loss of business, consequential loss, and unlawful eviction from the premises.

He brought a claim for £50,000, the landlord counter claimed for a similar amount, (£100,000 the global sum). Stating the tenant had in his words “trashed the place” through shoddy building alterations, accumulating in severe disrepairs, and rent significant rent arrears.
This was a five hour mediation in person, which settled.

What Did The Landlord & Tenant Dispute Clients Say?

Nehemiah UCHA

Rakpinder Singh Basra

Housing Officer, Birmingham
"… A highly sensitive matter…You were absolutely fantastic … Remaining impartial…Having been let down by a different mediation provider … You are our choice of mediation provider."
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Bray   Bray

Tim Bennett

Solicitor, Partner, Leicester
"I do not know how the claimant was encouraged to make an apology but assume that it was a consequence of your intervention. Achieving a settlement within about 7 hours…dispute that lasted for over 3 years."
Read The Full Testimonial
Eric Bowes   Co Solicitors

Gurbinder Gill

Associate Solicitor, Birmingham
"Although negotiations were difficult... a satisfactory result was founded at mediation. I thank you for your assistance, without which a fair resolution would not have been achieved."
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