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Mediation Case Studies

Midlands Garage Dispute

The Problem – Midlands mediation, a Midlands based garage brought a claim for £12,000 for unpaid vehicle repairs / maintenance costs against the defendants (a coach company) who brought a counterclaim £23,500 for damages for defective workmanship.

The Solution – The costs of the litigation were ridiculous and outweighed what both parties were claiming; neither party would back down, as they were both right! It was established through mediation that personal issues were really fuelling this dispute, the claimants had overcharged and taken longer than they should have, the counterclaim was inflated, although it did have substance and there had been some errors in repair the defendants had been less than charitable in their counter claim.

The personal issues were addressed, which posed some difficult questions and conversations, however once these issues were identified, and dealt with, negotiations got under way swiftly leading to a solution that both parties were agreeable to.

Our Approach

  • The mediation took 4 hours compared to the 8 months this Midlands dispute had already gone on.
  • The mediation cost each party £425.00 each compared to the thousands they had already spent on legal fees and the thousands they would have had to spend had they continued with Court action.